It seems that most attorneys and claims professionals will appreciate it if, when you call them and it turns out that they are on vacation, that you not leave a voicemail as their voicemail inbox will usually get filled up.
Once you hear from the receptionist or the voicemail message that the person you are calling is on vacation, extend them the courtesy of not filling up their voicemail inbox and, instead, hang up without leaving a message and send an email instead.
Sending an email will help you by keeping your inquiry in writing and documented for your file.
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